Support
Something not working? Tell us.
Email support@shotsense.io. Say which phone you have and what you were doing; a screenshot helps. We answer within two working days.
The coach says “Sign in for the coach”
The AI coach needs an account, so that it can be rate-limited fairly. Create one in Profile, or keep shooting without it: looks, night mode and the level all work offline.
The coach says “Today’s coaching used up”
Starter accounts get 10 coached photos a day, Pro 60 and Studio 250; the count resets at midnight UTC (see billing).
Turning the coach off
Profile → Preferences → AI coach. When it is off, no photo leaves your phone.
Deleting your account
Profile → Account & support → Delete account. It asks for your password, then removes your account, your cloud library and your presets. Photos saved to your camera roll stay on your phone. If you no longer have the app, email us from the address on the account and we will delete it for you.
Your data
What we collect and why is in the privacy policy.